Refund and Returns Policy

At Direct Firework, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely happy with your fireworks, we’re here to help make things right.

Our Promise to You:

1. Quality Guarantee: We stand behind the quality of our fireworks. If you receive a product that does not meet your expectations or is defective in any way, please let us know, and we will work swiftly to resolve the issue.
2. Flexible Returns: We understand that sometimes plans change. If you need to return your fireworks for any reason, we offer a flexible returns policy. Simply contact our customer service team within 3-5 days of receiving your order to initiate the return process.
3. Easy Refunds: Once we receive your returned items, our team will inspect them to ensure they meet our return criteria. Upon approval, we will issue a refund to your original payment method within 10 business days.
4. Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to reach out to our friendly customer service team. We’re here to assist you every step of the way.

Conditions for Returns:

• Fireworks must be returned in their original packaging and condition.
• Returns must be initiated within 7 days of receiving your order.
• Proof of purchase is required for all returns.
• We reserve the right to refuse returns that do not meet our criteria or are outside of the specified return window.

At Direct Firework, we value your trust and are committed to ensuring a positive shopping experience. Thank you for choosing us for all your fireworks needs!

If you have any further questions regarding our Refund and Returns Policy, please contact us at info@directfirework.co.uk.